Luggage Handling Policy

As a result of client confusion, as well as some very real insurance concerns, we have included a "Luggage Handling Policy" which reads as follows:

Chauffeurs are only authorized to carry any luggage to and from the vehicle and the exterior front door. The definition of "exterior front door" is intended to be: the entry door to any residence (house, apartment, townhouse, etc.). The chauffeur is authorized to go to this entry door - and no further - providing that there is a safe and legal parking space for the vehicle. If no parking is available, the chauffeur should not leave the vehicle unattended. The customer would then be responsible for bringing the luggage to and from the vehicle, and the chauffeur, as always, is required to move the luggage in and out of the trunk and to otherwise assist the customer in every way possible.

If legal parking is available, the chauffeur is expected to go to the entry door even if stairs or an elevator must be used.