using toll-free number

O'Hare-Midway Limousine Service® has a toll free number and an efficient system to get you to your limousine as quickly as possible. This system, developed in accordance with the Department of Aviation regulations, works as follows:

You must collect all your luggage prior to phoning the "800" number. The Department of Aviation specifies that all passengers must be waiting at the curb before the limousine arrives. Limousines are not permitted to wait. If passengers are not at the curb when the limousine arrives, the chauffeur is waved on and must recircle the airport, which takes 15 to 30 minutes.

You may phone the "800" number (1-800-468-8989) from any airport pay phone. Your call will be toll free. You may not phone from an airport "courtesy phone".

You will be asked for your confirmation number. If you do not have it handy, and you are a frequent traveler who lives in Illinois, your home phone number will access your permanent profile in our computer system. If you do not have a reservation, we will need to know your name, destination address, number of people in your party, method of payment, and whether you would prefer a shared or private car.

The dispatcher will give you a license plate number, which you should write down on the back of a business card. This license plate number will be on the limousine assigned to pick you up. We will also give you an estimate of the amount of time it will take for the limousine to reach you. Your limousine will be dispatched before you hang up the phone. Proceed to the location the dispatcher has given you. To avoid being "hustled", watch closely for limousines with our distinctive "O'Hare-Midway Limousine Service®" license plate frames.

If possible, try to keep one of the business cards with you so that you can refer to it for our "800" number, our reservation phone numbers, and use it to write down confirmation and license plate numbers. Each limousine will have a supply of replacement cards.

The "800" number is not intended for use when making future reservations and cannot be used for that purpose. It is only to be used when you have your luggage and are ready to leave the airport. It can also be used at Midway, Palwaukee and any other regional airports, but you must have a pre-arranged reservation. We do not stage limousines at these airports.

We hope that this system will make your travel more pleasant and will enable us to serve you better. Please remember that our offices are open 24 hours a day, 365 days a year, for your convenience.

“Extensive traveling induces a feeling of encapsulation, and travel, so broadening at first, contracts the mind.”
— Paul Theroux

tail lights

loading procedures

It has always been difficult to establish exact pickup times at the terminals, because conditions at O’Hare have a tendency to change within a matter of minutes. We have devised loading parameters which we hope will expedite pickups at O’Hare and result in our customers arriving at their destinations in an efficient and timely manner. When a “private car” customer calls (with luggage in hand, of course) the car is dispatched on an ASAP basis. When a “shared ride” customer calls, we dispatch the cars under the following parameters:

Terminal One = six minutes
Terminal Two = eight minutes
Terminal Three = ten minutes
Terminal Four = twelve minutes.

Under “normal” circumstances, our cars will be in front of the terminals within these times. It is important for the customer to be there when the car pulls up, because holding in front of the terminal is strictly prohibited by the FAA and the Chicago police.

If the customer experiences a delay exiting the terminal he/she should let us know immediately. This will help eliminate the need to reload the customer after he/she has missed the dispatched vehicle. In the event we experience extremely heavy volume at O’Hare, the loading times will be adjusted in accordance with time estimates given by our drivers. These adjusted times will be given to our customers at the time they call. The time may be accompanied by a “load number.”

A load number is not the license number of the car the customer is to look for, but rather the number that identifies the customer to the driver. If a customer receives a load number, we will send the closest possible car to make that pickup. The driver will call out the load number he was dispatched, and from there on we follow the same procedure as any other dispatched trip.

We are combining these new load times with a more vigorous policy of pre-staging our vehicles in anticipation of business peaks, In addition, we will continue in our pursuit of accurate airline flight information, as well as overall traffic difficulties, to give our customers the best service possible.

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