FAQs
- Where do I send my account payment?
- How do I open an account?
- Do I need an account to make a reservation?
- How often do you send out invoices?
- How can I find out who made a reservation for someone on my invoice?
- Can I get a copy of one of my receipts?
- Can I pay my invoice with a credit card?
- Why am I being charged more than $2 for tolls?
- Why are the dates on my credit card statement sometimes wrong?
Where do I send my account payment?
Send all payments to:
Accounts Receivable
O'Hare-Midway Limousine ServiceŽ
1419 Lake Cook Road, Suite 150
Deerfield, IL 60015
Remember to put your account number on the front of all payments and include invoice numbers if you are not paying your invoice in full. For your convenience, we now include a return envelope with all our invoices. Just return the lower portion of your statement with your payment in the supplied envelope.
How do I open an account?
We have two requirements before starting the opening process (1) your company (for Corporate Accounts) or yourself (for Individual Accounts) must reside in the state of Illinois and so must your references, (2) you must do $200 or more a month, on average, in travel on the account. If you meet both of these requirements, please download the account application that applies to your situation, complete it and return it to us.
The process takes approximately two weeks from the time we receive your completed application. You will need to download the latest version of the free Adobe Acrobat. If you do not already have Acrobat Reader, then use this link to get it now , or call us at 847-948-8768 and we will send you an application in the mail.
Do I need an account to make a reservation?
You do NOT need an account to use our service, it is just another method of payment.
How often do you send out invoices?
We send out invoices once a month, usually around the second or third. The invoice will include all processed transactions from the previous month.
How can I find out who made a reservation for someone on my invoice?
We keep a record of everyone who makes a reservation and the phone number they are calling from. Our newly redesigned invoices include this information along with the trip details.
Can I get a copy of one of my receipts?
If you fail to get a copy of your receipt from your chauffeur, receipts are turned into us on a weekly basis. Call our offices and we will be able to send out a copy of your receipt as soon as we receive it from the chauffeur. Please allow eight days.
Can I pay my invoice with a credit card?
Our direct bill account invoices are mailed out with the expectation of payment by check or money order. If you would like all your trips to be billed to your credit card, you should present your credit card to your chauffeur at the beginning of each of your trips. If you would like to pay your invoice on your credit card there will be a small processing fee.
Why am I being charged more than $2 for tolls?
There is a $2 departure tax that you pay whenever you are leaving the airport. This tax sometimes appears with your tolls on your receipt. It should be added, by the chauffeur, to the fare. This tax will be split between all parties in a shared car, when applicable.
Why are the dates on my credit card statement sometimes wrong?
The transaction dates that appear on your credit card statement reflects the date that the charge was submitted to the credit card company for payment. Due to our ability to swipe your credit card in the vehicle, most transactions are posted to your account on the day of the trip. If the chauffeur was unable to swipe your credit card or you have set-up your credit card to be billed without it being present in the vehicle, then the transaction will not be posted to your account until we have processed it in out offices. This is usually a week to ten days after your actual date of travel.
